Home arrow FAQ arrow What does Order Status mean?
What does Order Status mean?

When you place your order with us the status of the purchase order (on the purchase order e-mai) is initially shown as PENDING. This means pending payment confirmation. When we get confirmation that your payment has gone through you will get an e-mail to say that your oder status has been changed to CONFIRMED (this is usually within a few minuites of the order being placed).


If for some reason payment fails the order status wil be changed to CANCELLED and you will get an e-mail to that affect.


If you don't get the confirmation e-mail within a few minutes of making payment please contact customer services.

Once we have prepared your order for delivery we will change the status to SHIPPED, you will be sent an e-mail notifying you of the change - this will include a tracking id so that you may track your order with the courier |(when supported by the courier).

 
< Prev   Next >

May I also take this opportunity to say we think the products from yourself are superb and the delivery times are fast and efficient.

Daniel
Serenity Studios