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I'm not getting your emails

Like most websites we use email extensively as part of the registration process, to communicate order details, for username reminders and password resets, and occaisionally for marketing if you have opted in for that. Some email providers may wrongly identify our emails as spam and not deliver our mail to your inbox. If you are expecting an email from us that doesn't arrive please check your spam settings and spam folder in your email software.

Most of our emails will come from sales@creativitybackgrounds.co.uk or sales@photography-backgrounds.co.uk

The steps for whitelisting these addresses for different email clients are detailed below. Whitelisting tells your email provider that emails from us are not spam and that you want to recieve them.

Log into your account, hover over the "Settings" icon and click "Settings".

Select "Filters and Blocked Addresses".

Select "Create a new filter".

A dialog box appears. In the From field, type the email address you want to whitelist. Be sure to type the full email address.

At the bottom of the dialog box, select Create filter.

On the next screen, tell Gmail what to do with the email address you just indicated. To do so, select Never send it to Spam. To finish the process, select Create filter.

Log into your account, hover over the "Settings" icon and click "Settings".

In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.

Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.

In the upper right hand corner of your account, click on the "Settings" icon. From here, click on the option for "Options".

While in this section, click on the option for "Safe and blocked senders".

Click on "Safe senders".

Enter in the sender's email address and click the button to "Add to list".

In the upper right hand corner of your account, click on "Options". From there, click "Mail Settings".

On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter in the sender's email address, click the plus button, and click save to save your changes.

Select "Mail" and "Preferences" from the top menu.

In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button.

In the "Rules" window, type a name for your rule in the "Description" field. Use the following settings: “If any of the following conditions are met: From Contains.” Type the sender’s email address in the text field beside “Contains.” Select “Move Message” and “Inbox” from the drop-down menus. Click “Ok” to save the rule.

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We are currently only able to ship within the UK, our apologies for inconvenience this may cause.

May I also take this opportunity to say we think the products from yourself are superb and the delivery times are fast and efficient.

Serenity Studios