Home arrow FAQ
FAQ
I've seen a Creativity Backgrounds offer on a discount code site, how do I claim it?

Discount code sites crawl the web and try and find special offers and discounts on other websites, but usually the discounts and offers they suggest are false. Where they do pick up on our genuine offers these will be readily visible on creativitybackgrounds.co.uk anyway ( such as our 10% off featured colour). We suspect the main purpose of discount code sites is to collect your email address for third party marketing. We do not supply discount codes to these sites, and are not connected with them.

Special offers or deals for Creativity Backgrounds will either be displayed on our website, on our social media pages (see links elsewhere), via our official e-mail newsletter or in person at trade fairs. Please do not give your email address to discount code sites, unless you want to risk being spammed!

 
I'm not getting any emails from you

When you register with the site and place an order we will send you email confirmations at each stage. Also if you need to reset your password or get a reminder of your user name these will be emailed to you. If you don't recieve the emails there are two possible causes ...

1. Our emails may have been misidentified as spam, this seems to be particularly problematic with hotmail and Outlook accounts. Please check your spam / junk mail folders. If you find our emails there please mark them as not spam, in Outlook follow this procedure ...

Click on your Junk Email folder. Then right click the message labeled as Junk and select Junk >> Not Junk from the context menu. The Mark as Not Junk box comes up. Check Always Trust email From sales@photography-backgrounds.co.uk and check your email address below.

2. You typed your email address incorrectly when you registered.

The easiest way to check this is to enter your email address in the user name reminder box here . If you see a message that your email is not found then your address isn't registered. To correct this, and if you can login, you can change your email address in your account settings here . If that doesn't work just register again using the correct address.

 
Storage Instructions

If the studio or any room where background rolls are stored is in any way damp, humid or not kept heated the paper will absorb moisture and may be prone to wrinkling. This could be a problem if the roll is stored high up on a wall bracket where warm moisture in a studio would rise.

If† paper or vinyl backgrounds are not going to be used for any length of time re use the plastic bag that the roll came out of, return it to its carton and then store upright not flat on the floor. Also paper and vinyl background rolls should always be supported along the full width of the roll and not just at either end as some supports do, as this will cause sagging of the roll in the centre.

 
What are the CMYK or Pantone equivalent colours?

If you need to match a colour for print or design that has been specified as CMYK or Pantone these resources may help you to select the best match from our range of solid colour background papers.

Background paper CMYK Colour chart

 

 

 

To Download a CMYK colour equivalents chart click pdf here.
To convert from CMYK to nearest Pantone PMS try this website here (link to external site)
 
Roll Sizes and weights

Below is a summary of product sizes and weights for shipping purposes.


1.35m x 11m rolls 135 x 10 x 10cm 3kg

2.72m x 11m rolls 272 x 10 x 10cm 7kg

2.72m x 25m rolls 272 x 12 x 12cm 12kg

2.72m x 50m rolls 272 x 15 x 15cm 22kg

3.56m x 15.2m rolls 356 x 14cm Dia Tube 13kg

3.56m x 30.5m rolls 256 x 14cm Dia Tube 26kg

swirl print paper rolls 195 x 10 x 10cm 4kg

Tuf Flock Velour 150 x 12 x 12cm 3.5kg

ChromaKey Fabric Rolls 372 x 14cm Dia Tube 15kg

ChromaKey Fabric Folded 49 x 34 x 10cm 4kg

Varitone Vinyl 123 x 13 x 13cm 2.5kg

Muslin Fabric 45 x 29 x 19cm 3kg

Background Stand System 102 x 20 x 16cm 7kg

Vinyl 3.2m x 7.3m 320 x 14cm Dia Tube 26kg

Vinyl 2.7m x 6m 272 x 10cm Dia Tube 7kg

Car size Roll 2.06 x 11m 6kg

Ella Bella 1.22 m x 3.65 m 0.5kg

Ella Bella 1.22 m x 7.5 m 1.0kg

Shipping costs by weight (UK Mainland)

Total Order weight
Standard Delivery
Next Day Delivery
Up to <7kgs £6 + vat
£9 + vat
†7 to <25 kgs
£12 + vat
£15 + vat
25 to <35 kgs
£16 + vat
£19 + vat
35 to <50 kgs
£18 + vat
£22 + vat
> 50kgs
£20 + vat
£25 + vat

For more information on shipping costs see terms and conditions

 
Unzipping paper rolls

To protect the paper rolls during transit the leading edge in recently supplied batches is taped down, some customers have reported difficulty opening these rolls. To easily open the roll use the free zipper tool as per the illustrations below. If you don't have a zipper tool and need one please contact us.

In response to feedback on this issue the design has been improved with a perforated zipper - see below - which does not require the use of the tool. Please note this zipper only works in one direction.

 
Overseas shipping

Delivery is via courier service.

Highlands and Islands

Addresses in Northern Ireland, Republic of Ireland, Offshore Islands, the Scottish Highlands, or any Scottish, Channel Island or Isle of Man addresses. Highlands with the following postcodes - IV (all), KW 1-14, PA 34,37,38 & 39, PH 19-26, 30-40, 49 & 50, plus PH 41 sector 4 can be delivered to for £25.00 +VAT per parcel up to 20kg. If you require shipping to one of these destinations please select the "Highlands and Islands option" at checkout. We can not do next day delivery to these destinations. Please contact us if you are unsure before ordering.

For other destinations different rates apply, if our shipping calculator is unable to estimate delivery charges you will be prompted at checkout to contact us for a quote. We welcome orders from worldwide destinations but delivery charges and the acceptance of orders to non UK mainland destinations are subject to confirmation. For more information on shipping to overseas destinations please click here.

See terms and conditions.

Overseas shipping

For other locations or less common product combinations you will be asked to contact us for a quote and purchase shipping units, minimum charge for shipping to European destinations is £25.

As a guide you can calculate European shipping based on these shipping rates from TNT pdf†TNT European Shipping however their rates change frequently.

Please note for overseas shipping we now pack the paper rolls in cardboard tubes as an extra precaution against damage so there is an additional charge of £3.75 + VAT per roll for packaging.

Please contact us using the contact form here for a shipping quote.

You can purchase shipping units here

 
I've lost my password

If you know the username and e-mail address you registered with you can generate a new password from here

If you have also lost your username you can get a reminder from here

Once logged in you can change your password and other account details using the "Your Account" menu option here .

If you don't get any emails from us please follow the procedure outlined here .

 
Core sizes - will it fit my support system?

Creativity Backgrounds paper rolls will fit most common support systems.

The 1.35m and 2.72m widths are on a 5cm Diameter core (2 inches)

The 3.56m width is on a 6cm Diameter core (2 and three eighths inches)

 
What does Order Status mean?

When you place your order with us the status of the purchase order (on the purchase order e-mai) is initially shown as PENDING. This means pending payment confirmation. When we get confirmation that your payment has gone through you will get an e-mail to say that your oder status has been changed to CONFIRMED (this is usually within a few minuites of the order being placed).


If for some reason payment fails the order status wil be changed to CANCELLED and you will get an e-mail to that affect.


If you don't get the confirmation e-mail within a few minutes of making payment please contact customer services.

Once we have prepared your order for delivery we will change the status to SHIPPED, you will be sent an e-mail notifying you of the change - this will include a tracking id so that you may track your order with the courier |(when supported by the courier).

 
How about security?

We take security and privacy very seriously. Our site is SSL encrypted using a security certificate from Comodo. Your registration details are held on our database but we do not store your credit card or bank details on our systems. At checkout we ask you to enter card details and these are passed via an encrypted link to ProtX, the payment gateway. ProtX handle credit card verification and pass the results back to us, again via an encrypted link.

Please note that if your card is registered with the 3D secure scheme the payment gateway will try and open a pop up window to allow you to enter your 3D secure password. If you do not allow pop ups there is an authenticate button which takes you to your bank's 3D secure password page

We will not pass your contact details on to anyone else. We will from time to time send out e-mail news letters with our news and details of offers or promotions, you will have the option to opt out of these if you wish.

 
Can I track my order?

You can see the status of your order by logging in and clicking on "Your Account" in the user menu in the top right corner of the screen . From your account page you can view and print previous orders. Order status is updated to show when we ship your order and we will notify you by e-mail. Where available we will include a consignment tracking number so that you can track your delivery via the courierr.

 

Orders with a TNT consignment number can be tracked through TNT's website here.

Order with a City Link consignment number can be tracked through City Link's website here.

 
When will I get my backgrounds?

Orders are dispatched from stock from our own warehouse in the Midlands. We usually process orders the same day they are received and with our standard shipping expect to deliver well within seven working days. We use either DHL or TNT (only TNT can handle the longer items). If you require next working day delivery this is available as a small extra cost option at checkout for orders received before midday (Mon - Fri) excluding public holidays. Next day is 8am to 6pm, we can not offer a timed delivery. If you have special delivery requirements please contact us either by phone or using the e-mail contact form and we will do what we can to help.

 
Can the rolls be cut?

Cutting a roll of photography background paper - photo: Carl DavisYes. If you want a roll width between the standard siizes the paper rolls can be cut (while on the roll) with a fine toothed saw.


Carl Davis says "if your roll doesn't fit onto your pole, in your car or in your studio space, why not just cut it to size like I do. The rolls come tightly wound so a little sellotape to stop the ends fraying and using a standard saw cut slowly and without too much effort it will soon be the perfect size"


www.carldavisphoto.co.uk

NEW: Cut to Size service

For a small additional charge we are now able to machine cut paper rolls to size, just select the "Cut to Size" option before adding the roll to your cart. Please note: cut to size rolls are not returnable and due to packing difficulties we do not normally ship the offcut.

 
Customer Support number

If you have a question that's not answered here please contact customer support either using the contact form here or by phoning 01384 485550 during office hours.

 

Just wanted to say thank you for my first Background, ordered from you which was delivered today. I'm delighted, it's exactly what I was expecting and was very pleased with the quick delivery.

John Ferrett
John Ferrett Photography