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Terms, Conditions and Privacy Policy

Creativity Backgrounds - Terms and Conditions


We try very hard to ensure that all information on this site is up to date and accurate. However, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We have made every effort to reproduce the colours of our products as accurately as possible via the web but the colours you see on screen are for reference only and should not be relied upon as a definitive guide. If you have precise colour requirements please ask for our free colour chart.

Special Offers and Discounts:

Special offers and discount coupons are mutually exclusive, only one offer or discount may apply to an order at any one time.

4 for 3 offer:

The four for three offer has been discontinued.

Credit Card Security :

We use the Opayo (formerly SagePay) payment gateway (click here for more info) to process our on-line orders. Opayo is one of the leading payment service providers allowing transactions to be processed by Lloyds Merchant Services. Your card details are entered on our site and then passed via an encrypted link to Opayo for authentication. We do not retain your card details.

In order to protect our customer card payments Daler-Rowney Ltd is a participant in the Mastercard and Visa 3D Secure program. In order to protect your transaction you may be prompted to authenticate yourself or possibly prompted to enrol your payment card in the 3D Secure program.


We also accept payments using Paypal, just select the Paypal payment option on checkout. You can also use Paypal to process credit card payments without a Paypal account if you prefer.


Delivery is via courier service.

UK mainland excluding Scottish highlands and islands.

Our courier charges are based on the total weight of your order which reflects the costs to us from our courier. this table is for guidance and may change, shipping will be calculated at checkout.

Total Order weight
Standard Delivery
Up to <7 kgs £7.50 + vat
 7 to <25 kgs
£12 + vat
25 to <35 kgs
£16 + vat
35 to <50 kgs
£18 + vat
 > 50kgs
£20 + vat






Next Day delivery:

We no longer offer a next day delivery service.

Overseas Destinations

We are currently only shipping to UK destinations.

Any out of stock items will be back ordered and delivered to you as soon as they arrive. There will be no further postage charge for back orders. If you wish to cancel any item(s) that are not in stock we will refund the cost of the item.

Some items have special handling requirements which may delay dispatch, if this applies it will be notified on the appropriate product page.

The delivery address you give us MUST have somebody there to accept deliveries - work addresses are always a good idea. If the courier service is unable to deliver through no fault of their own, and the delivery is returned to us, we will refund your order, but will deduct the charge from the courier.

Non - Delivery of Goods:

In the event that any of our Couriers do not manage to deliver within the required time-slot for whatever reason, we will investigate the full reasons for the non-delivery before any action can be taken, however we will refund any delivery charges made for that delivery. If time was of the essence for this delivery, and the goods are no-longer required due to late delivery then, depending upon the reasons for non-delivery we may agree to make a full refund upon the receipt of the non damaged goods back at our premises. We accept no liability for any consequential losses or costs incurred howsoever they may be incurred due to any delivery or non delivery, and any refund or liability will be limited only to the value or part thereof of the goods ordered.

Returns Policy :

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly, if upon delivery the rolls are found to be damaged or faulty please inform us within 48 hours of delivery, see Damaged Goods. In the unlikely event that any of our rolls are defective we will happily refund the purchase price of any of these rolls, however we cannot take any responsibility for any other costs or consequential losses howsoever incurred.

Background paper rolls that have been "cut to size" are non-returnable unless damaged in transit and signed for as such with the courier.


If the studio or any room where paper rolls are stored is in any way damp or not kept heated the paper will absorb moisture and may be prone to wrinkling. This could be a problem if the roll is stored high up on a wall bracket where warm moisture in a studio would rise.

If paper backgrounds are not going to be used for any length of time re use the plastic bag that the roll came out of, return it to its carton and then store upright not flat on the floor. Also the paper roll should always be supported along the full width of the roll and not just at either end as some supports do, as this will cause sagging of the roll in the centre.

Damaged Goods:

We take every precaution to package our orders to ensure they withstand the rigours of transit, but occasionally materials can arrive damaged. If you receive damaged goods please contact us by email in the first instance within 48 hours, preferably with an image attached, so that we can arrange for delivery back to us. We will replace or refund the goods as you request, but all damaged goods should be signed on the couriers paperwork or hand held device as Damaged, or the delivery should be refused all together.

Unwanted Items:

If the item(s) you have ordered are not exactly what you wanted, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service.

Background paper rolls that have been "cut to size" are non-returnable unless damaged in transit and signed for as such with the courier.

It is your responsibility that unwanted items are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, then no refund will be given.

External Sites:

Our policy is to make this website a valuable resource for photographers and as such we often link to external websites. Daler-Rowney is not responsible for the content of these sites, nor does linking to a site imply endorsement of opinions expressed or products, images or goods referenced in them.

Creativity Backgrounds Privacy Policy - May 2018

Our Policy

Creativity Backgrounds is a trading name of Daler-Rowney Limited. Personal data collected by this website will never be sold, made public or otherwise distributed for any marketing purposes. Personal data is collected and processed only when absolutely necessary to allow Creativity International Limited to carry out the Company's duty to you as a valued customer. Along with the Company business and internal computer systems, and other websites, this website is designed to comply with the EU General Data Protection Regulation 2018 (GDPR).

Registered Users and Customer Orders

Personal data provided by registered customers are stored on a secure server. Personal data will only be used by Daler-Rowney ltd for the purpose of processing an order. Your name, address, email address and (with permission) your telephone number is passed to our nominated freight company for the purposes of making delivery only. You can request a deletion of your account by emailing us from the email address you used to register.

Newsletter Subscription

If you choose to join our email newsletter, the email address you provide to us will be used to send news, offers and updates to you via email. You will remain on our marketing database, which is also stored on a secure server. Emails sent to you will always have an unsubscribe link which will remove you from the marketing database if you wish to be so, subscriptions can also be managed in the "Mailing Lists" tab on the "Your Account" page. Alternatively you can email us using the subscribed email and ask to be deleted.

Google Analytics

This website uses Google Analytics to help analyse how users use the site so that we can improve the usability and relevance of the site for our visitors. The tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on Creativity Backgrounds website activity to enable us to improve the performance of the site.


Cookies are small data files most websites save on your device to enable the correct functioning of the website. Creativity Backgrounds uses a number of cookies to store information such as your login state, your session on the site, view preferences and the contents of your cart.

You can control how cookies are used through your browser settings...
• Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
• Safari: http://support.apple.com/kb/ph17191
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Internet Explorer: http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11

For other browsers and devices see the manufacturers' documentation.

Comments on Posts and Gallery Uploads

Should you choose to add a comment to any posts/gallery uploads that we have published on the website, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to detect spam posts and is not passed on to any of the third party data processors. Only the name you provide will be shown on the public-facing website.

Your comment and its associated personal data will remain on this site until we see fit to either remove the comment or remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Submission of Gallery Images

By submitting images or other content to Creativity Backgrounds you, the supplier, acknowledge that Creativity Backgrounds does not permit any content or any other material that infringes on any patent, trademark, copyright, and trade secret, right to privacy, right to publicity, or any other applicable law or proprietary right to be published to the Site.

By uploading or submitting content, you are warranting that you own all proprietary rights or are the authorized representative of the applicable copyright owner(s) of such content, including copyright, with full power to grant the rights contemplated in this Agreement. In addition, you represent and warrant that you have obtained a valid and binding model release from all required parties and that you will keep the original release and provide a copy if requested. You also warrant that where required by applicable law, you have also obtained a valid and binding property release relating to any identifiable property contained in the Content that might lead to the identity of or be required by the owner of such property to permit use.

You, the supplier, agrees that neither Creativity Backgrounds nor any of its directors, employees, partners, affiliates or agents shall be liable for any damages, whether direct, indirect, consequential or incidental, arising out of the use of, or any error, omission or other matter relating to a model or property.

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller for this website is:

Daler-Rowney ltd
Peacock Lane
RG12 8SS
Company No. 00194555
teL: 01344 461000
Data Protection Officer:

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NOTE: Overseas Shipping
We are currently only shipping within the UK.

Received my 4 backdrops. Delivered on time. Love them. Great service from start to finish. Highly recommend to any photographers looking for great value for money.

Paul Bell