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Returns Policy

Returns Policy :

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly.

Damaged Goods:

We take every precaution to package our orders to ensure they withstand the rigours of transit, but occasionally materials can arrive damaged. If you receive damaged goods, please contact us by email in the first instance so that we can arrange for delivery back to us. We will replace or refund the goods as you request.

Unwanted Items:

If the item(s) you have ordered are not exactly what you wanted, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service.

Some items do not travel well in jiffy bags. It is your responsibility that they are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, we may only offer a credit of 50% of the retail value of the goods to be given against a future order with us.

 
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In this current climate returning custom is more and more important, so with this in mind, I am changing so much at Avant Photographic, in order to keep loyal customers interested in maintaining their family portraiture collection. Gone is the white hi-key background, here is the new colored background. Creativity Backgrounds are helping me to achieve my vision and keep customers excited by ever-changing trends and unique portraits.

MPA (se) Cherub Photographer of the Year 2009
MPA (se) Cherub Photographer of the Year 2008

Phil Burrowes
Avant Photographic