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Terms and Conditions

Prices:

All prices and charges on this site are in UK pounds excluding VAT and delivery charges .

Prices, offers and products are subject to availability and may change before (but not after) we accept your order

Descriptions:

We try very hard to ensure that all information on this site is up to date and accurate. However, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We have made every effort to reproduce the colours of our products as accurately as possible via the web but the colours you see on screen are for reference only and should not be relied upon as a definitive guide. If you have precise colour requirements please ask for our free colour chart.

Special Offers and Discounts:

Special offers and discount coupons are mutually exclusive, only one offer or discount may apply to an order at any one time - so you can not use a BIPP discount code in conjunction with our 4 for 3 offer for example. However if you have previously purchased a chipchart the refund code may be used at anytime against a valid order.

4 for 3 offer:

The four rolls for the price of three offer applies to our 1.35m x 11m, 2.08 x 11m (car size) and 2.72m x 11m background paper rolls. It operates if you add three paid for rolls and the "fourth item free" item to your cart at which point you can select the colour of your free roll (excludes ultra black). You may mix roll sizes but your free roll must be the cheapest roll in your cart. Offer only applies if all four rolls are part of the same order purchased at the same time. May not be used in conjunction with any other offers or discount codes.

Credit Card Security :

We use the Protx payment gateway (click here for more info) to process our on-line orders. Protx is one of the leading payment service providers allowing transactions to be processed by Lloyds Merchant Services. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your card details are entered on our site and then passed via an encrypted link to ProtX for authentication. We do not retain your card details.

In order to protect our customer card payments Creativity International Ltd is a participant in the Mastercard and Visa 3D Secure program. In order to protect your transaction you may be prompted to authenticate yourself or possibly prompted to enrol your payment card in the 3D Secure program.


Delivery:

Delivery is via courier service, we generally use Parcelforce for the smaller items and TNT for orders including the longer rolls ( very few couriers can handle long items )

UK mainland excluding Scottish highlands and islands.

Our courier charges are based on the total weight of your order, which reflects the costs to us from our couriers

Total Order weight
Standard Delivery
Next Day Delivery
Up to <7 kgs 6 + vat
9 + vat
7 to <25 kgs
12 + vat
15 + vat
25 to <35 kgs
16 + vat
19 + vat
35 to <50 kgs
18 + vat
22 + vat
> 50kgs
20 + vat
25 + vat

 

 

 

 

 

Next Day delivery:

Orders received before midday Mon - Fri excluding Bank Holidays) with next day shipping option will be dispatched with courier for next working day delivery subject to courier's terms and conditions. Next working day if ordered on a Friday is the following Monday (ex Bank Holidays). If items are out of stock we will advise as soon as possible.

Due to the size of some of our items we can not guarantee that our couriers will achieve next day delivery in every case, and will refund the extra delivery cost if next day is not achieved. We are not liable for any other costs or loss of business.

Next day delivery may not be possible if you have requested your background paper roll be cut to size due to the processing time involved, please check with us first.

Northern Ireland, Republic of Ireland, Offshore Islands, the Scottish Highlands, or any Scottish, Channel Island or Isle of Man addresses.

Highlands with the following postcodes - IV (all), KW 1-14, PA 34,37,38 & 39, PH 19-26, 30-40, 49 & 50, plus PH 41 sector 4 can be delivered to for 25.00 +VAT per parcel up to 20kg. If you require shipping to one of these destinations please select the "Highlands and Islands option" at checkout. We can not do next day delivery to these destinations. Please contact us if you are unsure before ordering.

Overseas Destinations

For other destinations different rates apply and you will be prompted at checkout to contact us for a quote. We welcome orders from worldwide destinations but delivery charges and the acceptance of orders to non UK mainland destinations are subject to confirmation. For more information on shipping to overseas destinations please click here.

We aim to dispatch all orders within two working days. Should there be any significant delay with your order for whatever reason, we will contact you. Any out of stock items will be back ordered and delivered to you as soon as they arrive. There will be no further postage charge for back orders. If you wish to cancel an item(s) that are not in stock once your order has arrived, we will happily refund you. We will give you updates as to the likely delivery time for any back ordered items.

Some items have special handling requirements which may delay dispatch, if this applies it will be notified on the appropriate product page.

The delivery address you give us MUST have somebody there to accept deliveries - work addresses are always a good idea. If the courier service is unable to deliver through no fault of their own, and the delivery is returned to us, we will refund your order, but will deduct the charge from the courier.

Non - Delivery of Goods:

In the event that any of our Couriers do not manage to deliver within the required time-slot for whatever reason, we will investigate the full reasons for the non-delivery before any action can be taken, however we will refund any delivery charges made for that delivery. If time was of the essence for this delivery, and the goods are no-longer required due to late delivery then, depending upon the reasons for non-delivery we may agree to make a full refund upon the receipt of the non damaged goods back at our premesis. We accept no liability for any consequential losses or costs incurred howsoever they may be incurred due to any delivery or non delivery, and any refund or liability will be limited only to the value or part thereof of the goods ordered.

Next Day delivery:

Orders received before midday Mon - Fri excluding Bank Holidays) with next day shipping option will be dispatched with courier (usually TNT) for next working day delivery subject to courier's terms and conditions. Next working day if ordered on a Friday is the following Monday (ex Bank Holidays). If items are out of stock we will advise as soon as possible.

Next day delivery may not be possible if you have requested your background paper roll be cut to size due to the processing time involved, please check with us first.


Returns Policy :

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. In the unlikely event that any of our rolls are defective we will happily refund the purchase price of any of these rolls, however we cannot take any responsibility for any other costs or consequential losses howsoever incurred.

Background paper rolls that have been "cut to size" are non-returnable unless damaged in transit and signed for as such with the courier.

Storage:

If the studio or any room where paper rolls are stored is in any way damp or not kept heated the paper will absorb moisture and may be prone to wrinkling. This could be a problem if the roll is stored high up on a wall bracket where warm moisture in a studio would rise.

If paper backgrounds are not going to be used for any length of time re use the plastic bag that the roll came out of, return it to its carton and then store upright not flat on the floor. Also the paper roll should always be supported along the full width of the roll and not just at either end as some supports do, as this will cause sagging of the roll in the centre.

Damaged Goods:

We take every precaution to package our orders to ensure they withstand the rigours of transit, but occasionally materials can arrive damaged. If you receive damaged goods, please contact us by email in the first instance so that we can arrange for delivery back to us. We will replace or refund the goods as you request.

Unwanted Items:

If the item(s) you have ordered are not exactly what you wanted, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service.

Background paper rolls that have been "cut to size" are non-returnable unless damaged in transit and signed for as such with the courier.

Some items do not travel well in jiffy bags. It is your responsibility that they are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, we may only offer a credit of 50% of the retail value of the goods to be given against a future order with us.

External Sites:

Our policy is to make this website a valuable resource for photographers and as such we often link to external websites. Creativity International is not responsible for the content of these sites, nor does linking to a site imply endorsement of opinions expressed or products, images or goods referenced in them.


Cookies Policy:

Cookies are small data files most websites save on your device to enable the correct functioning of the website. Creativity Backgrounds uses a number of cookies to store information such as your login state, your session on the site, view preferences and the contents of your cart.

You can control how cookies are used through your browser settings ...

For other browsers and devices see the manufacturers documentation.

Google Analytics:

This website uses Google Analytics to help analyze how users use the site so that we can improve the usability and relevance of the site for our visitors. The tool uses cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the webiste and to compile statistical reports on Creativity Backgrounds website activity to enable us to improve the performance of the site.


Submissions of images and content:

a. By submitting images or other content to Creativity Backgrounds you, the supplier, acknowledge that Creativity Backrounds discourages any Content or any other material that infringes on any patent, trademark, copyright, trade secret, right to privacy, right to publicity, or any other applicable law or proprietary right to be published to the Site.

b. By uploading or submitting content, you are warranting that you own all proprietary rights or are the authorized representative of the applicable copyright owner(s) of such Content, including copyright, with full power to grant the rights contemplated in this Agreement. In addition, you represent and warrant that you have obtained a valid and binding model release from all required parties and that you will keep the original release and provide a copy if requested. You also warrant that where required by applicable law, you have also obtained a valid and binding property release relating to any identifiable property contained in the Content that might lead to the identity of or be required by the owner of such property to permit use.

c. You, the supplier, agrees that neither Creativity Backgrounds nor any of its directors, employees, partners, affiliates or agents shall be liable for any damages, whether direct, indirect, consequential or incidental, arising out of the use of, or any error, omission or other matter relating to a model or property.

 
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.. thank you for sorting this so fast, I really appreciate that! Can't recommend your website enough for photography backgrounds!

Natalie Adams
Natalie Lucy Photography